Order Changes & Cancellations
Contact us quickly if an order needs a correction. What we can change depends on how far processing has progressed.
Last updated: November 7, 2026
How to request a change
Email service@amberchlet.com with your order number, checkout email and the exact change required. Use the subject 'Order change' or 'Cancellation request'. An email request does not itself alter the order; wait for our confirmation. Avoid sending payment details by email.
Before dispatch
We will check whether the order can be amended or stopped. Preparation may already be under way, so we cannot guarantee that every request can be completed. Changes to the product, quantity or destination may affect the price or service available; we will explain the practical options before proceeding.
After dispatch
We generally cannot change the contents of a parcel already with the carrier. Address correction or redirection depends on the carrier and is not guaranteed. If the order cannot be stopped, the return process may apply after delivery. Do not refuse delivery or redirect a parcel without discussing the consequences with us.
Duplicate orders & payment checks
If you think you placed the same order twice, send both references promptly. Do not assume one will be automatically cancelled. If a payment is pending, check the provider's record before retrying; a temporary authorization is not always a completed charge.
Refunds & statutory rights
If a cancellation is accepted and a refund is due, we will explain the arrangement and return funds to the original method. Bank processing time may be additional. See our Return & Refund Policy. These practical request steps do not remove mandatory cancellation or consumer rights.