FAQ
Practical answers for browsing, placing an order and caring for your chosen wind chime.
Last updated: November 7, 2026
Where do you ship?
We currently sell and deliver to the United States only. Available services and the final shipping charge are shown at checkout.
How much does standard shipping cost?
Standard shipping is $5.99 when the discounted merchandise subtotal is below $50, and free at $50 or more. Expedited shipping is $7.99 when offered.
How long should I plan for delivery?
Allow 5-10 business days for preparation after order/payment confirmation and necessary information, then 10-15 business days for standard carrier transport after dispatch. The combined standard planning window is 15-25 business days, subject to delays.
Does expedited shipping skip preparation?
No. Preparation still applies. We do not promise an expedited delivery date unless a service estimate has been confirmed for the destination.
Will each chime sound the same?
No. Design, airflow, suspension and placement influence the result. No fixed tuning, loudness or sound recording is promised unless expressly stated on that product page.
Can I hang a chime outdoors?
Choose a sheltered, secure location and check the product's own guidance. Do not assume continuous rain, coastal exposure, strong wind or frost suitability from a styled photograph.
Are the hooks and background accessories included?
Only items expressly listed in a product's contents are included. Furniture, plants, hooks and other styling props in photographs are not automatically included.
Can I change my address or cancel?
Email us promptly with your order number. We will check the processing stage; an amendment or cancellation is not complete until we confirm it.
How do I start a return?
Email service@amberchlet.com within 30 days of delivery. Wait for the return arrangement before posting. Change-of-mind return postage is paid by the buyer; the default return address is in China.
When is a refund processed?
Approved refunds are inspected and processed within 10 business days after return receipt, to the original payment method. Bank posting time is additional.
What if my parcel or item is damaged?
Keep the packaging and contact us with your order details and a description. Photographs can help. We will assess the issue and appropriate remedy without limiting mandatory rights.
How can I manage privacy choices?
Use Your Privacy Choices for cookie controls and request instructions, or email us. Marketing emails also include an unsubscribe option.